Your own complaint desk
Get it fixed. Get it in writing.
A washer that died in month two. A repair that did not hold. A refund that "is being processed" for six weeks. ServiceDepartment.org helps you handle it like a professional: a clear letter with a reply-by date, a dated record of every call and promise, and a plain list of where to go next if the company still does nothing.
Desk $1.95 a month or $19.50 a yearFree during previewwhat it buys
EXAMPLECASE 1Open
An example store: washer, order 48812
- Sep 2 Phone, Dana (ref 7731): "technician will call within 5 days"
- Sep 9 Nothing heard
Next step: follow up
Dana promised action by September 7, and nothing is logged since. The follow-up letter is ready.
How it works
1. Put it in writing
The Letter Builder writes a polite, dated letter that says what went wrong, what you want and when you expect a reply. Four kinds: first request, follow-up, final notice, and a card dispute letter (billing error or quality dispute). Nothing you type is stored.
2. Keep the record
A private case file logs every contact: the date, who you spoke to, their reference number, what they promised and by when. It works out your next step from those dates. No account, no email.
3. Know where to go next
Where to escalate lists the next doors in order, from the company's own process to your card company and the agency that fits, each linked to its official page.
A habit that helps in any dispute
Every call gets a date, a name and a reference number. Every request gets a reply-by date. Write it down the same day.
Plans
Pricing
Plan
Free
$0
- Letter Builder: first request, follow-up, final notice and card dispute letters for a billing error or a quality problem (nothing you type is stored)
- Where to escalate: the sourced ladder from the company to the regulator that fits
- A private case file with 1 case and up to 10 logged contacts, with its next step worked out and a printable copy
Plan
Desk
$1.95 a month
or $19.50 a year (two months free)
- Up to 30 cases in one file, each with up to 200 logged contacts
- Deadline calendar: one file for your phone or computer calendar with every reply-by date, every date a company promised, and the 60-day card window
- Escalation summary: a dated, plain-text timeline written from your log, ready to paste into a regulator's complaint form
Free during preview: every Desk feature is on for everyone and nothing is charged.
ServiceDepartment.org does not contact companies for you and has no staff. It is the paperwork side of your complaint, done well, and you stay in charge of it.