Privacy

• Letter Builder: what you type is used to write the letter in the page you get back. It is not saved to the database, not written to logs and not sent to anyone. The page is marked not to be cached.
• Case file: holds what you type into it (companies, dates, notes, reference numbers). It is opened by a private key kept in a cookie and in your file link; the site stores only a scrambled form of that key. Do not put card numbers, passwords or ID numbers in it. Delete a case or the whole file at any time.
• Limits: to stop abuse, the site counts letters and new files per day against a scrambled form of your internet address. Those counts are deleted within 4 days.
• No accounts, no email, no tracking cookies. No analytics services, nothing sold or shared. The only outside service any page loads is the banner from adengine.us on the public pages, described under Advertising; it also counts one page view per page as a daily total. The web server keeps standard access logs (address, page, time) for security, as every web host does.

Advertising

The public pages of ServiceDepartment.org (home, the blank Letter Builder, where to escalate, sources, pricing and about) show one banner ad from AdEngine (adengine.us), the small ad network run by WeldonPC, the company behind this site. For now the ads are for WeldonPC's own services. A letter you have built, the case file pages, the printable file, this page and the terms show none, and the Letter Builder shows none while a case file is open in your browser.

To show an ad, your browser loads a script from adengine.us, asks it for one banner, loads the banner image, and reports once that the page was viewed and once that the banner was shown. Like any website, adengine.us receives your internet address, your browser type and the address of this site with those requests. Nothing you type into the Letter Builder or the case file is sent with them.

• No cookies, no profile. AdEngine sets no cookies, gives you no ID and does not track you from site to site.
• How your internet address is used. adengine.us looks up the approximate city for your address in a location database kept on its own server (nothing is sent to anyone else), so that ads meant for one area are shown only there. It also uses the address to count each ad view or click only once and to leave out robots and WeldonPC's own office traffic. The address is not stored with the counts; the temporary entries made from it expire within six hours and are cleared from the server within two days.
• What is kept. Daily totals only: page views for this site, and views and clicks for each ad. The adengine.us web server also keeps a standard access log (internet address, time, address requested, referring site, browser) for security; it is deleted on a rolling schedule.
• Clicking an ad passes through adengine.us, which counts the click, and then opens the advertiser's site, which has its own privacy policy.
• Nothing about you is sold or shared.

Questions

Questions about privacy, the ads or deleting a case file go to WeldonPC, the company behind this site: Contact WeldonPC. Please do not send your case file's private link or the details of your dispute.