Pricing
Writing letters is free, and so is the escalation guide and one case file. The Desk is for anyone juggling more than one problem at once, or a long one, who wants the deadlines on a calendar and a clean timeline to hand to a regulator.
Desk $1.95 a month or $19.50 a yearFree during previewwhat it buys
Plan
Free
$0
- Letter Builder: first request, follow-up, final notice and card dispute letters for a billing error or a quality problem (nothing you type is stored)
- Where to escalate: the sourced ladder from the company to the regulator that fits
- A private case file with 1 case and up to 10 logged contacts, with its next step worked out and a printable copy
Plan
Desk
$1.95 a month
or $19.50 a year (two months free)
- Up to 30 cases in one file, each with up to 200 logged contacts
- Deadline calendar: one file for your phone or computer calendar with every reply-by date, every date a company promised, and the 60-day card window
- Escalation summary: a dated, plain-text timeline written from your log, ready to paste into a regulator's complaint form
Free during preview: every Desk feature is on for everyone and nothing is charged.
What the Desk does not include
Nobody calls or writes to a company on your behalf, and there is no legal advice. ServiceDepartment.org is a self-help site: the letters, the case file and the guide are the whole product.
Plain terms
When checkout opens:
- The Desk renews each month or year until you cancel it in PayPal. Cancelling keeps the Desk until the end of the period you paid for.
- If the Desk ends, nothing is deleted because of it: cases and log entries already in the file stay, and can be opened, edited and printed. Adding a second case, or an 11th log entry to a case, needs the Desk again. As for every file, one nobody opens for 400 days is deleted.
- The Desk belongs to one case file: keep that file's private link. There are no accounts, so a lost link cannot be recovered. A file with a renewing Desk cannot be deleted until you cancel the Desk in PayPal.
- Prices are in US dollars. No selling of your data. The public pages show one banner ad (see Privacy); your letters and case file pages show none.
ServiceDepartment.org is in preview. There is no checkout yet, so there is nothing to buy today. Prices at launch will be these, paid through PayPal.